Money-back policy

You agree that once you make a purchase of our Services FitFlow.ai, it is final and cannot be cancelled, and the Company will not provide any refunds for the transaction, except we specify otherwise or where required by applicable law. Therefore, if you fail to fulfill the conditions outlined in our Money-back guarantee as mentioned below, the fees you have paid are considered non-refundable and non-exchangeable, unless otherwise specified by us or as mandated by applicable law. Additionally, specific refund requests may be evaluated individually by our Company and granted at our sole discretion. Usually, refund claims can only be made during the active trial period and/or monthly package. If your trial period and/or monthly package have already expired prior to requesting a refund, we will be unable to process a refund for you.

If you are a resident of California or Connecticut, you have the right to cancel your purchase at any time before midnight of the third business day following the purchase date. If you are a resident of California who is 65 years of age or older, you have the right to cancel your purchase at any time before midnight of the fifth business day following the purchase date.

All requirements for refund shall be made to [email protected].

If you believe you have been incorrectly billed, it is important that you promptly notify us of the error. If we do not receive notification from you within 30 days after the billing error initially appears on any account statement, the fee will be considered accepted by you for all purposes, including addressing inquiries made by your credit card issuer. By failing to report any errors or discrepancies to us within 30 days of their occurrence, you release us from any liabilities and claims of loss arising from such errors or discrepancies.

Money-Back Guarantee

Apart from the refund rights granted under applicable laws, you may be entitled to a refund if you did not achieve visible results with our Services, subject to all of the following conditions:

1. You shall contact us within 28 days of your initial purchase and before the end of your monthly package.
2. You shall have followed our program for at least 7 consecutive days within the first 28 days of purchase.
3. You shall be able to provide evidence that you followed the program by sending us screenshots from the Website and/or App (if available) proving that you have finished at least 7 workouts, meditation, or other sessions within the first 28 days after the purchase. You can do it by providing screenshots as evidence of completing a minimum of 7 workouts/meditation or other sessions.

If you are a resident of the European Union or the United Kingdom and you purchased digital services, you have a period of 14 days to withdraw from the contract. Refunds will be processed within 14 days from the day on which the Company is informed of your decision to withdraw. The refund will be issued using the original payment method used by the User. The User may exercise his or her right to withdraw from the contract by sending a clear notice of that decision to the email [email protected].

Unless otherwise specified by applicable legislation, if you purchase a single item of digital content, you expressly agree that such content will be made available to you immediately. As a result, you waive your right to withdrawal and will not be eligible for a refund.

If you are a resident of the European Union or the United Kingdom and you purchase our Service, which is not a single item of digital content and is provided on a continuous basis, you expressly request and consent to the immediate provision of the Service. Therefore, if you have a right of withdrawal under the applicable legislation and choose to exercise this right, we will deduct from your refund an amount proportional to the Service provided before you communicated to us your withdrawal from the contract. You acknowledge that once the Services have been fully performed by us, you will no longer have the right of withdrawal.

Important note: It is crucial to understand that the Money-back guarantee is exclusively applicable if you fulfill the aforementioned requirements. This guarantee does not extend to any other circumstances or situations.

Miscellaneous

This Money-Back Policy is an integral part of our Terms and Conditions.

The translated versions of the Money-Back Policy are provided solely for your convenience. In case of any discrepancies, disparities, or variations in meaning between the English version of the Money-Back Policy and any translated versions, the English version shall prevail.

If you have any questions about this Money-Back Policy, please contact us at [email protected].

REVISED: 06/2025