Money-back policy

General rules

You agree that once you make a purchase of our Services FitFlow.ai, it is final and cannot be canceled, and the Company will not provide any refunds for the transaction, except we specify otherwise or where required by applicable law. Therefore, if you fail to fulfill the conditions outlined in our Money-back guarantee as mentioned below, the fees you have paid are considered non-refundable and non-exchangeable, unless otherwise specified by us or as mandated by applicable law. Additionally, specific refund requests may be evaluated individually by our Company and granted at our sole discretion. Usually, refund claims can only be made during the active trial period and/or monthly package. If your trial period and/or monthly package has already expired prior to requesting a refund, we will be unable to process a refund for you.

If you are a resident of California or Connecticut, you have the right to cancel your purchase at any time before midnight of the third business day following the purchase date. If you are a resident of California who is 65 years of age or older, you have the right to cancel your purchase at any time before midnight of the fifth business day following the purchase date.

All requirements for refund shall be made to [email protected].

Money-back guarantee

Apart from the refund rights granted under applicable laws, you may be entitled to a refund if you did not achieve visible results with our Services, subject to all of the following conditions:

  1. You shall contact us within 30 days of your initial purchase and before the end of your monthly package.
  2. You shall have followed our program for at least 7 consecutive days within the first 30 days of purchase.
  3. You shall be able to provide evidence that you followed the program by sending us screenshots from the Website (if available) proving that you have finished at least 7 workouts, meditation, or other sessions within the first 30 days after the purchase. You can do it by providing screenshots as evidence of completing a minimum of 7 workout/meditation or other sessions.

 

Important note: It is crucial to understand that the Money-back guarantee is exclusively applicable if you fulfill the aforementioned requirements. This guarantee does not extend to any other circumstances or situations.

Miscellaneous

This Money-Back Policy is an integral part of our Terms and Conditions.

The translated versions of the Money-Back Policy are provided solely for your convenience. In case of any discrepancies, disparities, or variations in meaning between the English version of the Money-Back Policy and any translated versions, the English version shall prevail.

If you have any questions about this Money-Back Policy, please contact us at [email protected].

REVISED: 06/2024